These Terms & Conditions explain how Emergency Angel (“we”, “us”, “our”) provides access to emergency trade and local engineer services through our website and contact channels.
- Website
- emergencyangel.co.uk
- Phone
- 07356023888
About Emergency Angel
Emergency Angel helps customers request emergency and local trade support, including plumbing, heating, electrical and drainage services. We may connect customers with suitable engineers, tradespeople or vendors depending on availability and the type of job.
Use of our website
You agree to use our website only for lawful purposes. You must not misuse the website, submit false information, attempt to access restricted areas, or interfere with the security or operation of the website.
Enquiries and availability
Submitting an enquiry does not guarantee that an engineer or vendor will be available. We will try to respond as quickly as possible, but emergency response times depend on location, availability, job type, weather, traffic and other factors outside our control.
Service call-outs
Where a call-out is arranged, the engineer or vendor may confirm the expected arrival time, call-out charge, estimated cost or inspection requirement before attending. Some jobs may require inspection before a final price can be confirmed.
Pricing
Any prices shown on the website are guide prices unless clearly stated otherwise. Final pricing may depend on the job condition, parts required, location, urgency, parking, access, out-of-hours attendance and engineer assessment.
Customer responsibilities
You are responsible for providing accurate contact details, address, postcode, job description and access information. You must ensure that someone is available at the property at the agreed time. If access is not available, a call-out or cancellation charge may apply.
Emergency situations
If there is immediate danger, risk to life, fire, gas leak, serious electrical hazard or flooding, you should contact the relevant emergency services or utility emergency provider first. Our website is not a replacement for emergency services.
Vendors and engineers
Some work may be carried out by independent engineers, tradespeople or vendors. We aim to work with suitable professionals, but customers should review any job details, pricing and terms given before work starts.
Cancellations
If you need to cancel or change a booking, contact us as soon as possible. Cancellation charges may apply where an engineer has already been assigned, is travelling, has arrived, or where parts or costs have already been incurred.
Payments
Payment terms will be confirmed before or after the job depending on the service type. If online payments are added in future, payments may be processed by third-party payment providers. We do not store full card details on our website.
Parts and materials
Where parts or materials are required, the engineer may provide an estimate before proceeding. Availability of parts may affect completion times. Some jobs may require a follow-up visit.
Warranties and guarantees
Any warranty or guarantee depends on the type of work, parts used and the engineer or vendor completing the job. This will be confirmed where applicable. Warranties may not cover misuse, unrelated faults, pre-existing issues, third-party interference or customer-supplied parts.
Liability
We aim to provide accurate information and reliable service support, but we are not responsible for delays or failures caused by events outside our reasonable control. Nothing in these Terms limits liability where it would be unlawful to do so.
Website information
We try to keep website information accurate and up to date, but we cannot guarantee that all information is complete, current or free from errors. We may update website content at any time.
Privacy
Your use of our website is also subject to our Privacy Policy.
Changes to these Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.