Emergency Angel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, submit an enquiry, contact us, apply as a vendor, or use our emergency trade services.
Who we are
Emergency Angel is a trading name of Yes Trades Ltd. Yes Trades Ltd is the data controller responsible for the personal information collected through this website and our services. Yes Trades Ltd is registered in Scotland under company number SC469664.
- Website
- emergencyangel.co.uk
- Phone
- 07356023888
- Business Correspondence Address
- 5 South Charlotte Street
Edinburgh
EH2 4AN
Information we collect
We may collect the following information:
- Name
- Phone number
- Email address
- Postcode
- Address or job location
- Service type required
- Details of your enquiry or emergency issue
- Vendor application details
- Uploaded documents, if you apply as a vendor
- Reviews or feedback you submit
- Technical website information, such as browser type and device information
How we collect your information
We collect information when you:
- Submit the availability or contact form on our website
- Call us or contact us by email
- Request an emergency engineer
- Apply to join as a vendor
- Submit a review
- Use our website
Why we use your information
We use your personal information to:
- Respond to your enquiry
- Contact you about emergency engineer availability
- Arrange or manage service call-outs
- Assign suitable engineers or vendors
- Send job updates or review requests
- Process vendor applications
- Improve our website and services
- Keep records for business, legal and security purposes
- Prevent fraud, spam or misuse of our website
Lawful basis for using your data
We use your information where it is necessary to respond to your request, provide our services, manage our business, comply with legal obligations, or where we have your consent.
For example:
- We use your phone number and postcode to respond to your service enquiry.
- We use vendor application details to review and manage vendor applications.
- We may use your email or phone number to send service updates or review requests.
How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected.
How we protect your information
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no online system is completely secure, so you should avoid sending unnecessary sensitive information through website forms.
Your rights
Under UK data protection law, you may have rights to:
- Access the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to or restrict certain processing
- Withdraw consent where consent is used
- Request a copy of your data
To exercise your rights, contact us at info@emergencyangel.co.uk.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.